THE MANDALA SUITES

It was great. Will come back again

Excellent apartment hotel

I had a problem before departing and I cancelled my trip. I asked for a discount, otherwise, I would have lost all my money. It was just a request, I know from Booking.com there was a cancellation policy. Anyway I think discounting just one of the two nights could have been the best solution. I am quite sure, for this reason, I will book in another hotel for my next trip in Berlin!

Excellent

Brilliant apartments, fantastic location. Extremely comfortable rooms, spotlessly clean.

Very clean rooms in a great location. However there is room for improvement. The TV's only have News channels in English. No other channels available in English.

Very good.

Perfect

Good with a few problems.The feather pillows were horrendous as they flattened out and barely provided any support. A different type of pillow should be offered. Our key cards did not work on two different occasions, one of which was at night. There were other customers also trying to get in unsuccessfully. We had to go to the security guard for a new key card and on another occasion to the reception area.

We spent 3 amazing days. The suite was big and clean with all the comforts

Good. If I visit Berlin again I would stay here.

I had an unhappy experience at The Mandala Suites, and have deliberately left it a few weeks to write a review, as I did not want to provide my feedback while angry. The full story would be tedious for most readers, so here is the abridged version: After several satisfactory days with no issues, we came back to the hotel after being out for most of the day to find that room service had not been provided, despite having left the sign on the door requesting that the room be made up (and for the reader’s interest, we had been leaving tips out for the cleaning staff). This was a minor annoyance, and I simply reported the problem and requested some clean towels for the evening. The person at reception was understanding, but simply said that this should not have happened, then looked at me blankly. The following day, after having left earlier and been out longer (and having again left the sign out requesting that the room be made up), we again came back to find the suite unmade. I reported the problem again (to a different reception person), and requested the room be made up asap, which I was assured would happen immediately. After an hour, I again went to reception, expressed my disappointment (to a third person) that nothing had happened, and requested the room NOT be made up, as my wife needed a rest and I wanted to use the bathroom to clean up after a day out walking. Three-quarters of an hour later, there was a loud knock on the door, which was then opened and a raised voice saying it was room service. As my wife was trying to sleep, I immediately leapt out of the bath, threw on a towel and went out into the entry foyer, where I tried to explain we no longer wanted room service, as it was too late. I do not speak German, and the poor young woman standing in the doorway obviously spoke no English, and so was puzzled that I did not want room service. Clearly she was confused, and as frustrated as I. Obviously no message had been delivered to the room service staff despite my very clear request to reception 45 minutes previously. Finally upset, I called down to reception and spoke again to the second of the three staff I had spoken to previously about the hotel’s problem with their room service. I made it clear I was very unhappy and wanted the issue addressed by the hotel management. The reception person again acknowledged that the service had been unsatisfactory, was completely sympathetic, and assured me I would most definitely be contacted either later that day or the following morning at the latest by a senior member of management, and would be provided with some material compensation for the repeated poor service. We checked out at midday the following day, without having heard a thing further from anyone. Each of the 3 reception staff I had spoken to had been sympathetic, and had volunteered that the service wasn’t satisfactory and that the issues should not have occurred. All lip service only. Either the staff had insufficient initiative or authority (or perhaps both?) to actually do anything about the issues, and had also manifestly failed to communicate with their own room service staff. Such a pity, as the physical suite and facilities were absolutely fine. I would not consider going there again unless I knew the hotel was under new management, as the existing service provider has failed totally, and left what was otherwise a successful holiday with a bad taste in our mouths.

Certainly, our stay in Berlin has been enriched with The Mandala Suites. It was convenient to go anywhere, and daily shopping. There was also pleasure to return to a comfortable room. If we had a small table in the room from the beginning, we would have been even more glad.

Very nice hotel. Spent christmas and had a lovely time. Very nice and serviceminded staff!

Goodå

Very fine and super service

Good experience, the suites were comfortable and convenient and the laundry facility was a huge bonus.

Terrific, would definitely stay again when visiting Berlin

it was a very good stay. the rooms could be more modern, and the mock floor should be replaced.

Very food hotel.

Beautiful

Good, Staff helpful, friendly and pleasant. Room spacious and comfortable.

Excellent in all aspects. Hopefully prices will not go up after refurbishment of suites.

Going to do this in English! I really enjoyed the appartment, perfectly clean and spacious and quiet upon arrival I was extremely friendly welcomed! Thanks for that...good choice to stay in teh Mandala suites and will do it again!

The hotel was fine especially the location.

Loved the patio and room

Very nice apartement with perfect location

Overall really very good. I would stay here again.

We always stay with Mandela suites for the BCB Convent expo, this year we had five rooms.

Very good. Excellent location, great rooms, very serviceminded and professional reception staff.

Extremely disappointed about the tiny patio which jutted out over the street and felt dangerous to even stand on. You might be able to use it for plants. The front desk told my husband that she’d upgraded our room which was untrue. Decor was dated, tv too small and not enough English speaking channels. Was very upset to wait an hour for towels and after two phone calls.

We liked our stay. The tub/shower was a disaster, but we realize this is Europe’s standard I slipped and hurt my leg. Good thing I didn’t fall into the glass shower door.

Quiet, pacefull, perfect

The hotel is very comfy and clean and definitely i will come back

Wonderful. Suited our needs and requirements very well.

The breakfast was delicious...the presentation was beautiful and the view of the city from the top was eye cathing...!

Perfect, thank you.

Would recommend.

Enjoyable and comfortable.

very pleasant stay

Chosen this and other Mandala Several times.

Very satisfied, especially with the eager-to-help staff, who understood the pressure of our daily schedule to move around. We would definitely come back to this oasis of tranquility where we would nurture our soul and nourish our body.

N I C E

Wonderful

Very nice stay

I would definitely stay there again.

It is a wonderful place to stay in central Berlin. The comforts of 'home' and right in the centre of everything, but without the noise. Kind, considerate staff and would recommend Mandala Suites to anyone who wanted to come to this great city.

I was very pleased with my stay at the Mandala Suites in June 2019. My room was equipped with more than I had expected and the staff were friendly and prompt to see that all my needs were satisfied.

A lot of walking to get in and around but lovely, secure, quiet, efficient.

Good,and quite.