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Data Privacy Statement of Apartmentservice

 

 

I. Name and address of the controller according to Article 4 (7) GDPR:

The controller within the meaning of the General Data Protection Regulation (GDPR) and other national data protection laws of the member states as well as other data protection regulations is: Apartmentservice, Owner Anett Gregorius-Beckert, Berliner Allee 36, 13088 Berlin, Germany.

 

II. Name and address of the data protection officer according to Article 37 GDPR:

The data protection officer is: Karen Hoeller, address as above, telephone: 49 (0)30 96 06 09 49 16, e-mail: datenschutz@apartmentservice.de

 

III. General information on data processing

1. Scope of processing of personal data

We collect and use the personal data of our users only to the extent necessary to provide a functioning website, content and our services. The collection and use of personal data of our users regularly only takes place with the consent of the user. An exception applies in those cases in which it is not possible to obtain prior consent for actual reasons and the processing of the data is permitted by statutory provisions.

2. Legal basis for the processing of personal data

Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 Para. 1 lit. a GDPR serves as the legal basis. Art. 6 para. 1 lit. b GDPR serves as the legal basis for the processing of personal data required for the performance of a contract to which the data subject is a party. This also applies to processing operations that are necessary for the implementation of pre-contractual measures. Insofar as the processing of personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis. If the processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not outweigh the first-mentioned interest, Art. 6 para. 1 lit. f GDPR serves as the legal basis for the processing.

3. Data erasure and storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of the storage no longer applies. In addition, the data may be stored if the European or national legislator has provided for this in EU ordinances, laws or other regulations to which the controller is subject. The data shall also be blocked or erased if a storage period prescribed by the aforementioned standards expires, unless it is necessary for further storage of the data for the conclusion or performance of a contract.

 

IV. Provision of the website and creation of log files

1. Description and scope of data processing, disclosure to third parties

Each time you access our website, our system automatically collects data and information from the computer system of the accessing computer. The following data is collected:

  • IP adresse
  • date and time of the request
  • time zone difference to Greenwich Mean Time (GMT)
  • contents of the request (concrete page)
  • access status/HTTP status code
  • amount of data transferred in each case
  • website from which the request originates
  • browser
  • system software and its interface
  • language and version of browser software

The data is stored in the log files of our system. These data are stored together with other personal data of the user for one week. The data is passed on to the host operator Host Europe GmbH.

2. Legal basis for data processing

The legal basis for the temporary storage of data and log files is Art. 6 para. 1 lit. f GDPR.

3. Purpose of data processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user's computer. For this purpose, the IP address of the user must remain stored for the duration of the session. The data is stored in log files in order to ensure the functionality of the website. The data is also used to optimise the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context. These purposes also include our legitimate interest in data processing pursuant to Art. 6 para. 1 lit. f GDPR.

4. Duration of storage

The data are deleted as soon as they are no longer required for the purpose of their collection. In the case of the collection of data for the purpose of providing the website, this is the case when the session in question has ended. If the data is stored in log files, this is the case after thirty days at the latest. A storage going beyond this is possible. In this case the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.

5. Possibility of objection and removal

The collection of data for the provision of the website and the storage of data in log files is mandatory for the operation of the website. Consequently, there is no possibility for the user to object.

 

V. Use of Social Media Plugins and Cookies

Apartmentservice does not use any social media plugins.

We use cookies from Google Analytics: _ga, _gid and _gat only. The web analytics service sets and uses these cookies to collect aggregated statistical information about the number of visitors to our website and their usage patterns, such as the length and frequency of visits and pages visited - see VII.

 

VI. Newsletter

1. Description and scope of data processing, disclosure to third parties

You can subscribe to a free newsletter on our website. When registering for the newsletter, the e-mail address (mandatory field) and the name (voluntary information) from the input mask will be sent to us. In addition, the following data is collected during registration:

  • IP adresse of the calling computer
  • datum and time of registration

Your consent will be obtained for the processing of your data during the registration process and reference will be made to this data protection declaration. No data will be passed on to third parties in connection with data processing for the dispatch of newsletters. The data will be used exclusively for the dispatch of the newsletter.

2. Legal basis for the data processing

The legal basis for the processing of data by the user after registration for the newsletter is Art. 6 para. 1 lit. a GDPR if the user has given his consent.

3. Purpose of data processing

The collection of the user's e-mail address serves to deliver the newsletter. The collection of other personal data as part of the registration process serves to prevent misuse of the services or the e-mail address used.

4. Duration of storage

The data will be deleted as soon as they are no longer required for the purpose of their collection. The e-mail address and the name of the user are therefore stored as long as the subscription to the newsletter is active.

5. Possibility of objection and removal

The newsletter can be cancelled by the affected user at any time. For this purpose there is a corresponding link in every newsletter. This also enables the revocation of the consent to the storage of personal data collected during the registration process.

 

VII. Analysis tool Google Analytics

1. Description and scope of data processing

This website uses Google Analytics, a web analytics service provided by Google LLP (https://www.google.de/intl/de/about), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as "Google". The use includes the operating mode & Universal Analytics. This makes it possible to assign data, sessions and interactions across several devices to a pseudonymous user ID and thus, to analyse the activities of a user across all devices.

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyse how users use the site. The following cookies are used: _ga, _gid and _gat. The web analysis service sets and uses these cookies to collect aggregated statistical information on the number of visitors to our website and their usage behaviour, such as the duration and frequency of visits and pages visited. The information generated by the cookies is transferred to a Google server in the USA and stored there. This information is used to evaluate the use of the website, to compile reports on website activities and to provide other services relating to website and internet use for market research purposes and to tailor these internet pages to meet requirements. Even if this information is transferred to third parties, if this is required by law or if third parties process this data on behalf of Google, your IP address will never be merged with other data from Google. The IP addresses are anonymised so that an allocation is not possible (IP masking).

2. Legal basis for data processing

The legal basis for the processing of personal data using cookies is Art. 6 para. 1 lit. f GDPR. With the tracking measures we use, we want to ensure that our website is designed to meet the needs and is continually optimised. On the other hand, we use the tracking measures in order to statistically record the use of our website and to evaluate it for the purpose of optimising our offer. These interests are to be regarded as legitimate within the meaning of the aforementioned provision.

3. Purpose of data processing

The purpose of the use is the continuous optimisation and need-based design of the website.

4. Duration of the storage, objection and removal possibility

Personal data is automatically deleted after 14 months. Data whose retention period has been reached will be deleted automatically once a month.

You can prevent the storage of cookies by making the appropriate settings in your browser software. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser add-on available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking on this link. An opt-out cookie is set to prevent the future collection of your data when you visit this website. The opt-out cookie applies only to this browser and only to our website and is placed on your device. If you delete the cookies in this browser, you will need to set the opt-out cookie again. Further information on data protection in connection with Google Analytics can be found in the Google Analytics help https://support.google.com/analytics/answer/6004245?hl=en

 

VIII. Google Maps

This website uses the Google Maps map service via an API. Provider is Google LLP www.google.de/intl/de/about (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as "Google").

To use the functions of Google Maps, it is necessary to store your IP address. This information is generally transmitted to and stored by Google on servers in the United States. The provider of this website has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy retrievability of the places indicated by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Further information on the handling of user data can be found in Google's data protection declaration: www.google.de/intl/de/policies/privacy/.

 

IX. You Tube and Vimeo

We use YouTube and Vimeo video platform services on this website to display videos. The provider of YouTube videos is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Behind Vimeo is the provider Vimeo LLC, 555 West 18th Street, New York, NY 10011, USA.

To use the features of the video player, it is necessary to store your IP address. This information is usually transferred to a server of the video platforms in the USA and stored there. The provider of this website has no influence on this data transfer.

The video platforms provide the video in various formats and qualities and ensure that the videos are displayed correctly on all end devices.

YouTube and Vimeo are used in the interest of an appealing, audiovisual presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Further information on the handling of user data can be found in the privacy policy of Google https://www.google.de/intl/de/policies/privacy/ and Vimeo: https://vimeo.com/privacy

 

X. SO!APART

1. Description and scope of data processing

The two-day symposium SO!APART with accompanying exhibition and the presentation of the SO!APART-Awards takes place once a year. The organiser is Apartmentservice. This event is attended by employees of apartment houses and aparthotels, investors and project developers, as well as exhibitors, speakers, company personnel and other interested parties. The following data will be collected: First and last name, company name, contact details and preferences for participation in selected programme items.

2. Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given his consent.

3. Purpose of data processing

The collection of the data serves the orderly ticket sale and the registration for this event.

4. Duration of storage

The data are deleted as soon as they are no longer required for the purpose of their collection. The data of a participant will be stored until s/he no longer wishes to be contacted any further regarding SO!APART.

5. Objection and removal possibility

If you no longer wish your data to be stored and you no longer wish us to contact you for any future events, please inform us in writing.

 

XI. Career

See separate data protection information for applicants (available in German language only)

 

XII. Contact form, inquiry form and e-mail contact

1. Description and scope of data processing

A contact form is available on our website, which can be used for electronic contact. If a user makes use of this possibility, the data entered in the input screen will be transmitted to us and stored. These data are (* = mandatory field):

  • company name
  • position
  • salutation*
  • first name
  • surname*
  • street
  • house number
  • post code
  • town
  • country
  • telephone number*
  • e-Mail address*
  • destination where the apartment is required or specific house name*
  • number of requested apartments
  • number of adults
  • number of children
  • age of children
  • date of arrival*
  • date of departure*
  • budget
  • annotations
  • purpose of stay*
  • request for landlord´s confirmation of residence
  • request for payment with AirPlus payment solution

At the time the message is sent, the following data is also stored:

  • IP adresse of the user
  • date and time of registration

Your consent will be obtained for the processing of the data as part of the sending process and reference will be made to this data protection declaration. Alternatively, it is possible to contact us via the e-mail address provided. In this case, the personal data of the user transmitted with the e-mail will be stored. The data will not be passed on to third parties in this context. The data will be used exclusively for the processing of the conversation.

2. Legal basis for data processing

The legal basis for the processing of the data is Art. 6 para. 1 lit. a GDPR if the user has given his consent. The legal basis for the processing of data transmitted in the course of sending an e-mail is Art. 6 para. 1 lit. f GDPR. If the purpose of the e-mail contact is to conclude a contract, the additional legal basis for the processing is Art. 6 para. 1 lit. b GDPR.

3. Purpose of data processing

The processing of the personal data from the input mask serves us exclusively for the processing of the establishment of contact. In the case of contacting us by e-mail, this also constitutes the necessary legitimate interest in the processing of the data. The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

4. Duration of storage

The data will be deleted as soon as they are no longer required for the purpose for which they were collected. For the personal data from the input mask of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is terminated when it can be inferred from the circumstances that the relevant facts have been conclusively clarified. Apartmentservice deletes all data of inquiries which did not result in a reservation after one year.

5. Objection and removal possibility

The user has the possibility to revoke his consent to the processing of his personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such a case, the conversation cannot be continued. The user should address his objection to the consent and/or the objection to the storage in writing to the above address or by e-mail to datenschutzapartmentservicede if possible. In this case, all personal data stored in the course of establishing contact will be deleted.

 

XIII. Rights of the data subject

If personal data is processed by you, you are the data subject within the meaning of the GDPR and you are entitled to the following rights towards the controller:

1. Right of information

You may request confirmation from the controller as to whether personal data concerning you will be processed by us. In the event of such processing, you may request the controller to provide you with the following information:

  • the purposes for which the personal data will be processed;
  • the categories of personal data processed;
  • the recipients or categories of recipients to whom the personal data relating to you has been or will be disclosed;
  • the planned duration of the retention of the personal data concerning you or, if it is not possible to provide specific information in this respect, criteria for determining the retention period;
  • the existence of a right to rectify or erase personal data concerning you, a right to limit the processing by the controller or a right to object to such processing;
  • the existence of a right of appeal to a supervisory authority;
  • any available information on the origin of the data, if the personal data are not collected from the data subject;
  • the existence of automated decision-making including profiling in accordance with Art. 22 (1) and (4) GDPR and - at least in these cases - meaningful information on the logic involved and the scope and intended effects of such processing on the data subject.

You have the right to request information as to whether the personal data concerning you will be transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate guarantees pursuant to Art. 46 GDPR in connection with the transfer.

2. Right to rectification

You have the right to have your personal data rectified and/or completed by the controller if the personal data processed concerning you is inaccurate or incomplete. The controller must carry out the rectification without delay.

3. Right to limit the processing

Under the following conditions, you may request that the processing of your personal data be restricted:

  • if you dispute the accuracy of the personal data concerning you for a period of time which allows the controller to verify the accuracy of the personal data;
  • the processing is unlawful and you refuse to delete the personal data and instead request that the use of the personal data be restricted;
  • the controller no longer needs the personal data for the purposes of the processing, but you need them for the assertion, exercise or defence of legal claims, or
  • if you have objected to the processing pursuant to Art. 21 para. 1 GDPR and it has not yet been established whether the justified reasons of the controller outweigh your reasons.

If the processing of personal data concerning you has been restricted, such data may not be processed - apart from their storage - without your consent or for the purpose of asserting, exercising or defending legal rights or protecting the rights of another natural or legal person or for reasons of an important public interest of the union or of a member state. If the processing restriction has been limited in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

4. Right of erasure

a. Cancellation obligation

You may request the controller to delete the personal data concerning you immediately and the controller is obliged to erase such data immediately if one of the following reasons applies:

  • The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
  • You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 lit. a or Art. 9 para. 2 lit. a GDPR and there is no other legal basis for the processing.
  • You object to the processing pursuant to Art. 21 (1) GDPR and there are no overriding legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 (2) GDPR.
  • The personal data concerning you have been processed unlawfully.
  • The erasure of your personal data is necessary to fulfil a legal obligation under union law or the law of the member states to which the controller is subject.
  • The personal data relating to you have been collected in relation to information society services offered pursuant to Art. 8 para. 1 GDPR.

b. Information to third parties

If the controller has made the personal data concerning you public and is obliged to delete them in accordance with Art. 17 para. 1 GDPR, he shall take appropriate measures, including technical measures, taking into account the available technology and the implementation costs, to inform the controller for data processing who process the personal data that you, as the person concerned, have requested them to delete all links to this personal data or copies or replications of this personal data.

c. Exceptions

The right to deletion does not exist if the processing is necessary:

  • for the exercise of freedom of expression and information;
  • to fulfil a legal obligation which the processing requires under the law of the union or of the member states to which the controller is subject, or to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the field of public health pursuant to Art. 9 para. 2 lit. h and i as well as Art. 9 para. 3 GDPR;
  • for archival purposes in the public interest, scientific or historical research purposes or for statistical purposes pursuant to Art. 89 para. 1 GDPR, insofar as the law referred to under section a) presumably makes it impossible or seriously impairs the attainment of the objectives of such processing, or
  • for the assertion, exercise or defence of legal claims.

5. Right for information

If you have exercised the right to rectify, cancel or limit the processing of your personal data against the controller, the latter is obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, cancellation or limitation of the processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed of such recipients by the controller.

6. Right to data transferability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another controller without being hindered by the controller to whom the personal data have been provided, provided that the processing is based on an agreement pursuant to Art. 6 Para. 1 lit. a GDPR or Art. 9 Para. 2 lit. a GDPR or on a contract pursuant to Art. 6 Para. 1 lit. b GDPR and the processing is carried out using automated procedures. In exercising this right, you also have the right to have the personal data relating to you transferred directly by one responsible party to another responsible party, insofar as this is technically feasible. Freedoms and rights of other persons must not be affected by this. The right to data transfer does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right of objection

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data on the basis of Art. 6 para. 1 lit. e or f GDPR; this also applies to profiling based on these provisions. The controller will no longer process the personal data relating to you unless he can prove compelling grounds for processing worthy of protection which outweigh your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims. If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is connected with such direct marketing. If you object to the processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. In connection with the use of information society services, you may exercise your right of objection by means of automated procedures using technical specifications, notwithstanding Directive 2002/58/EC - exercise your right of objection by means of automated procedures using technical specifications.

8. Right to revoke the declaration of consent under data protection law

You have the right to revoke your declaration of consent under data protection law at any time. The revocation of your consent does not affect the legality of the processing carried out on the basis of your consent until you revoke it.

9. Right to complain to a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to complain to a supervisory authority, in particular in the member state where you are staying, at your place of work or at the place where the alleged infringement is alleged, if you consider that the processing of your personal data is contrary to the GDPR. The supervisory authority to which the complaint was submitted informs the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Art. 78 GDPR.

The supervisory authority can be reached via the following contact details:

Berlin Commissioner for Data Protection and Freedom of Information

Maja Smoltczyk

Friedrichstrasse 219

10969 Berlin

Germany

Phone: +49 (0)30 138890

Fax: +49 (0)30 2155050

E-mail: mailbox@datenschutz-berlin.de

 

XIV. Data security

We use the widespread SSL (Secure Sockets Layer) method in conjunction with the highest level of encryption supported by your browser when visiting our website. You can tell whether an individual page of our website is transmitted in encrypted form by the closed representation of the key or lock symbol in the lower status bar of your browser.

We also make use of suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

 

XV. Up-to-dateness and amendment of this data protection declaration

This data protection declaration is currently valid and as of November 2018.

Due to the further development of our website and offers on it or due to changed legal or official requirements, it may be necessary to change the data protection declaration. You can call up and print out the current data protection declaration at any time on the website at https://www.apartmentservice.de/en/legal/data-privacy-statement/